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FAQs

Frequently Asked Questions

What is the TrueCauseKit Acne Root Cause Test?

It's an at-home blood test that identifies 7 key biomarkers linked to acne, including hormones, stress markers, and nutrient deficiencies. You get personalized results and a Clear Skin Blueprint with actionable recommendations.

How does the test work?

Order your kit online, collect a small blood sample at home using the included lancets, and mail it back with the prepaid shipping label. Your sample is analyzed in a CLIA-certified lab, and results are available in 5-7 business days.

Is the test painful?

The finger prick may cause brief discomfort, but most people find it quick and manageable. Detailed instructions are included to make the process as easy as possible.

Do I need a doctor's order?

No. TrueCauseKit is a direct-to-consumer test. However, we recommend sharing your results with your healthcare provider for personalized medical advice.

What will my results tell me?

You'll receive a detailed breakdown of your biomarker levels, how they relate to acne, and personalized recommendations for supplements, skincare, and lifestyle changes.

How long does it take to see results after making changes?

Most customers see improvements within 3-4 weeks of following their personalized plan. Results vary based on individual factors.

Is this test covered by insurance?

Currently, TrueCauseKit is not covered by insurance. We offer flexible payment options including Buy Now, Pay Later at checkout.

What if I have questions about my results?

Every test comes with a comprehensive results guide. For additional support, contact our customer care team.

Can I take this test if I'm on acne medication?

Yes, but certain medications may affect some biomarker levels. We recommend consulting with your healthcare provider before testing.

What's your refund policy?

We offer a satisfaction guarantee. If you're not satisfied with your test kit before activating it, contact us for a full refund.

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